Terms of Service

Effective Date: August 18, 2026
Last Updated: August 18, 2026

Welcome to Agonito.com ("Agonito", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of the Agonito website, mobile applications, products, services, and related features.

By accessing or using Agonito.com, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. About Agonito

Agonito is an online e-commerce platform that allows customers to:

Browse products

Create customer accounts

Place orders

Make payments

Request product delivery

Review products

Contact customer support

Access other features made available through our platform

Agonito may add, modify, suspend, or discontinue features or services from time to time.

2. Eligibility

By using Agonito, you confirm that:

You have the legal capacity to enter into these Terms.

The information you provide is accurate and complete.

You will use the website only for lawful purposes.

You will comply with these Terms and applicable laws.

If you are using Agonito on behalf of another person or organization, you confirm that you have authority to accept these Terms on their behalf.

3. Creating an Account

Some Agonito features may require you to create an account.

You agree to:

Provide accurate information.

Keep your account information updated.

Keep your password and login credentials secure.

Not share your account with unauthorized individuals.

Immediately notify us of suspected unauthorized access.

Be responsible for activity conducted through your account.

Agonito reserves the right to suspend or terminate accounts that contain false information, violate these Terms, or are involved in fraudulent or abusive activity.

4. Products and Product Information

We make reasonable efforts to ensure that product information displayed on Agonito is accurate.

However:

Product images may differ slightly from the actual product.

Colors may vary depending on your device or display.

Product specifications may change.

Product availability may change without notice.

Descriptions may contain errors despite our efforts to maintain accuracy.

We reserve the right to correct product information, pricing, availability, or other errors at any time.

5. Product Availability

Products displayed on Agonito are subject to availability.

We may:

Limit the quantity of products available for purchase.

Remove products from the website.

Cancel orders for unavailable products.

Limit purchases to certain customers, regions, or quantities.

If an ordered product becomes unavailable after your order has been placed, we may cancel the affected portion of the order and provide an applicable refund.

6. Prices

Prices displayed on Agonito are generally shown in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change at any time without prior notice.

The applicable price for an order is generally the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

Additional charges may apply, including:

Delivery charges

Applicable taxes

Service charges

Payment-related charges, where applicable

Any applicable additional charges will be displayed during the checkout process where reasonably possible.

7. Orders

Placing an order through Agonito constitutes a request to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that Agonito has accepted the order in every circumstance.

We reserve the right to refuse, cancel, or limit an order for reasons including:

Product unavailability

Pricing or listing errors

Suspected fraud

Incorrect customer information

Incorrect delivery information

Payment problems

Excessive or unusual ordering activity

Violation of these Terms

Technical or system errors

If we cancel an order that has already been paid for, we will process an applicable refund.

8. Payment

Agonito may support multiple payment methods, including online payment, mobile financial services, cards, bank payments, cash on delivery, or other methods made available on the website.

Payment processing may be handled by third-party payment service providers.

You agree to provide accurate payment and billing information and authorize the applicable payment provider to process your transaction.

Agonito does not intentionally store complete card numbers or CVV information when such information is processed directly by third-party payment providers.

9. Cash on Delivery

Where Cash on Delivery ("COD") is available, customers may be required to pay the applicable order amount to the delivery provider upon receiving the order.

Agonito may restrict or disable COD for:

Certain products

Certain locations

Certain customers

High-value orders

Customers with repeated failed or refused deliveries

Orders considered high risk

10. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery timeframe shown during checkout or communicated to you.

Delivery times may vary due to:

Location

Product availability

Courier capacity

Weather

Traffic

Public holidays

Natural disasters

Government restrictions

Other circumstances beyond our reasonable control

An estimated delivery date is not necessarily a guaranteed delivery date unless expressly stated otherwise.

You are responsible for providing an accurate delivery address and contact information.

11. Failed or Refused Delivery

You agree to make reasonable efforts to receive your order.

If a delivery fails because:

The customer is unavailable,

The delivery address is incorrect,

The customer refuses the package,

The customer cannot be contacted,

The customer provides inaccurate information,

Agonito may cancel the order and may restrict future Cash on Delivery purchases or accounts where appropriate.

Additional delivery or return charges may apply where permitted by applicable law and our published policies.

12. Returns and Exchanges

Returns and exchanges are subject to Agonito's applicable Return & Refund Policy.

Products may be eligible for return or exchange depending on:

Product category

Product condition

Reason for return

Time since delivery

Applicable warranty

Applicable law

Customers may be required to provide photographs, videos, order information, or other evidence when reporting damaged, defective, incorrect, or missing products.

Products returned without meeting applicable return requirements may be rejected where legally permitted.

13. Refunds

Where a refund is approved, the refund method and processing time may depend on:

Original payment method

Payment provider

Bank processing times

Mobile financial service provider

Product return status

Internal verification requirements

Agonito is not responsible for delays caused solely by third-party financial institutions or payment providers.

14. Product Warranty

Some products may include manufacturer or seller warranties.

Where applicable, warranty terms may be provided:

On the product page

With the product

On an invoice

Through the manufacturer

Through an authorized seller

Agonito does not guarantee that every product carries a warranty.

Warranty claims may be subject to the manufacturer's or seller's terms and conditions.

15. User Reviews and Content

Agonito may allow users to submit:

Product reviews

Ratings

Photos

Videos

Comments

Questions

16. Prohibited Activities

You must not use Agonito to:

Commit fraud

Conduct unauthorized transactions

Impersonate another person

Create fake accounts

Circumvent security measures

Attempt to gain unauthorized access to our systems

Introduce viruses or malicious code

Scrape or harvest information without authorization

Interfere with website operations

Abuse promotional offers

Manipulate reviews or ratings

Use stolen payment information

Resell products where prohibited

Engage in unlawful activities

Violate the rights of Agonito or third parties

We may suspend or terminate access if we reasonably believe that you have violated these Terms.

17. Intellectual Property

All content and materials available on Agonito, including:

Logos

Brand names

Website design

Text

Graphics

Images

Product content

Software

Icons

Videos

Layouts

Trademarks

are owned by Agonito, its licensors, sellers, manufacturers, or other applicable rights holders.

You may not copy, reproduce, modify, distribute, sell, publicly display, or commercially exploit Agonito's proprietary content without prior written permission, except where permitted by applicable law.

18. Third-Party Services

Agonito may integrate with third-party services, including:

Payment providers

Delivery providers

Authentication providers

Analytics services

Advertising platforms

Communication providers

Social media platforms

Cloud infrastructure providers

Third-party services may have separate terms and privacy policies.

Agonito is not responsible for the independent acts, policies, availability, or practices of third-party services.

19. Website Availability

We aim to keep Agonito available and operational, but we do not guarantee that the website will always be:

Available

Error-free

Secure

Uninterrupted

Free from bugs or technical problems

The website may occasionally be unavailable because of maintenance, upgrades, technical failures, security incidents, or circumstances beyond our control.

20. Disclaimer

To the maximum extent permitted by applicable law, Agonito provides the website and its services on an "as available" basis.

We do not guarantee that:

Every product listing will always be error-free.

The website will always operate without interruption.

Product images will exactly match physical products.

All information will always be completely accurate or current.

Products will meet every individual customer's expectations.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Agonito and its directors, employees, affiliates, partners, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.

This may include losses arising from:

Website interruptions

Delayed delivery

Third-party service failures

Unauthorized account access

Loss of data

Product availability issues

Events beyond our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Agonito, its affiliates, employees, officers, and service providers from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms

Your misuse of Agonito

Fraudulent or unlawful activity

Your violation of another person's rights

Content submitted by you

23. Account Suspension and Termination

Agonito may suspend, restrict, or terminate your account where reasonably necessary, including if:

You violate these Terms

You engage in fraudulent activity

You abuse our services

You provide false information

Your account creates a security risk

Your activity violates applicable law

You may stop using Agonito at any time.

Termination does not affect rights or obligations that arose before termination.

24. Force Majeure

Agonito will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters

Floods

Fires

Severe weather

Epidemics or pandemics

War

Civil unrest

Government actions

Internet or telecommunications failures

Power outages

Strikes

Transportation disruptions

Major system failures

Other events beyond our reasonable control

25. Privacy

Your use of Agonito is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using Agonito, you acknowledge that you have reviewed our Privacy Policy.

26. Changes to These Terms

We may update these Terms from time to time.

Changes may be made because of:

Changes to our services

New features

Changes in business practices

Changes in applicable laws

Security requirements

Other operational reasons

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of Agonito after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

27. Governing Law

These Terms shall be interpreted and applied in accordance with the applicable laws of Bangladesh, unless mandatory law provides otherwise.

Any dispute arising from your use of Agonito or these Terms shall be handled in accordance with applicable Bangladeshi law and the jurisdiction of the competent courts, subject to any mandatory consumer rights or dispute-resolution requirements.

28. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

29. Entire Agreement

These Terms, together with our Privacy Policy and other policies referenced on Agonito.com, constitute the applicable agreement between you and Agonito regarding your use of the services, except where additional terms expressly apply to specific products or services.

30. Contact Us

If you have questions about these Terms, please contact us.

Company: Agonito
Email: agonitozone@gmail.ocm
Phone: 8801328774400
Business Address: Mirpur,Dhaka,Bangladesh

31. Acceptance

By accessing Agonito.com, creating an account, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.