Privacy Policy

Effective Date: August 18, 2026
Last Updated: August 18, 2026

Welcome to Agonito.com ("Agonito", "we", "us", or "our"). Agonito is an online e-commerce platform that allows customers to browse, purchase, and receive products through our website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use Agonito.com, create an account, place an order, contact us, or otherwise interact with our services.

By using Agonito.com, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you use our website.

1.1 Information You Provide to Us

When you create an account, place an order, contact us, or use our services, we may collect:

Full name

Email address

Mobile/phone number

Billing address

Shipping/delivery address

Account login information

Order and purchase history

Product reviews and ratings

Customer support communications

Information you provide when contacting us

Other information you voluntarily provide

1.2 Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Depending on the payment method, we may receive information such as:

Payment status

Transaction ID

Payment method

Transaction amount

Limited payment-related information

Agonito does not intentionally store complete debit or credit card numbers, CVV numbers, or other full payment credentials on our own servers when payment processing is handled by a third-party payment provider.

Payment providers may have their own privacy policies and terms that apply to their processing of your information.

1.3 Information Collected Automatically

When you visit Agonito.com, certain information may automatically be collected, including:

IP address

Browser type and version

Device type

Operating system

Approximate geographic information

Pages visited

Products viewed

Referring website

Date and time of visits

Website interaction information

Cookies and similar technologies

This information helps us operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use your information for the following purposes:

Account Management

Create and manage your account

Authenticate your identity

Allow you to log in

Maintain your profile

Provide account-related services

Order Processing

Process and confirm your orders

Process payments

Arrange product delivery

Provide order updates

Handle returns, refunds, exchanges, and cancellations

Maintain transaction records

Customer Support

We may use your information to:

Respond to questions and complaints

Provide technical support

Resolve order-related issues

Communicate with you about our services

Website Improvement

We may use information to:

Improve website performance

Understand how customers use our website

Improve product recommendations

Develop new features

Detect technical problems

Improve customer experience

Security and Fraud Prevention

We may process information to:

Protect customer accounts

Detect suspicious activity

Prevent fraud

Prevent unauthorized transactions

Protect our website and systems

Investigate security incidents

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your information to send:

Promotional offers

Discounts

New product announcements

Special campaigns

Newsletters

Other marketing communications

You can unsubscribe from marketing communications at any time.

3. Cookies and Similar Technologies

Agonito may use cookies, pixels, tags, local storage, and similar technologies.

Cookies may be used to:

Keep you signed in

Remember your preferences

Maintain shopping carts

Improve website functionality

Analyze website traffic

Understand customer behavior

Measure advertising performance

Provide relevant marketing

Some cookies are necessary for the website to function properly, while others may be used for analytics or marketing purposes.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

4. Analytics and Advertising Services

We may use third-party services such as analytics and advertising platforms to understand website usage and measure marketing performance.

These services may collect information such as:

Device information

Browser information

IP address

Pages visited

Products viewed

Purchases

Website interactions

Advertising interactions

Depending on our configuration, these services may include platforms such as Google Analytics, Google Tag Manager, Meta, TikTok, or other advertising and analytics providers.

Third-party platforms process information according to their own privacy policies and applicable terms.

5. Social Login

Agonito may allow you to register or sign in using third-party services such as Google or Facebook.

If you use social login, the third-party provider may provide us with information such as:

Your name

Email address

Profile information

Provider account ID

Other information authorized by you

We use this information to create and manage your Agonito account and provide authentication services.

We do not receive your third-party account password through social login.

6. How We Share Your Information

We do not sell your personal information as a commodity.

However, we may share necessary information with trusted third parties when required to provide our services.

These parties may include:

Delivery and Logistics Providers

We may provide information such as:

Customer name

Phone number

Delivery address

Order information

This allows delivery partners to deliver your order.

Payment Providers

Necessary payment and transaction information may be shared with payment processors to complete transactions and prevent fraud.

Technology and Hosting Providers

We may use third-party providers for:

Website hosting

Cloud infrastructure

Databases

Email delivery

SMS/OTP services

Security

Analytics

Technical support

Marketing and Advertising Providers

Where applicable and permitted, information may be shared with advertising or marketing technology providers to measure campaigns and deliver relevant advertising.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws

Respond to lawful government requests

Protect our legal rights

Prevent fraud or abuse

Protect the safety of customers or others

Investigate security incidents

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

Unauthorized access

Unauthorized disclosure

Loss

Misuse

Alteration

Destruction

Security measures may include encryption, access controls, authentication mechanisms, monitoring, and other appropriate safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing our services

Processing orders

Maintaining financial and transaction records

Resolving disputes

Preventing fraud

Complying with legal obligations

Enforcing our agreements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of information where legally applicable

Withdraw consent where processing is based on consent

Request information about how your data is processed

Object to certain processing

Opt out of marketing communications

Request other rights available under applicable law

Some requests may be subject to legal or operational limitations.

To exercise your rights, contact us using the information provided in the Contact Us section below.

10. Marketing Communications

You may receive promotional communications from Agonito if you have subscribed to our marketing communications or where otherwise permitted by applicable law.

You may unsubscribe by:

Clicking the unsubscribe link in an email

Following the instructions provided in the communication

Contacting our support team

Please note that even if you opt out of marketing communications, we may still send important service-related communications, such as order confirmations, delivery updates, security notifications, and account-related messages.

11. Children's Privacy

Agonito is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment providers, social networks, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We recommend reviewing the privacy policy of any third-party service before providing your personal information.

13. International Data Processing

Some of our technology, hosting, payment, analytics, communication, or service providers may process information outside Bangladesh.

Where personal information is transferred or processed across borders, we will take reasonable steps to ensure that the processing is carried out in accordance with applicable laws and appropriate security safeguards.

14. Account Information

You are responsible for keeping your account credentials confidential.

You should:

Use a strong and unique password

Avoid sharing your password

Log out from shared devices

Notify us if you believe your account has been compromised

We will never intentionally ask you to provide your account password through an unsolicited email or message.

15. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where notification is required by applicable law, we will provide the required notifications to affected individuals and/or relevant authorities.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services

Changes to technology

Changes to our business practices

Changes to applicable laws or regulations

Changes to our data-processing practices

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Company: Agonito
Email: agonitozone@gmail.com
Phone: 8801328774400
Business Address: Mirpur,Dhaka,Bangladesh

For privacy-related requests, please include enough information for us to identify your account and understand your request.

18. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing privacy, personal data protection, electronic commerce, consumer protection, and information security.

For customers and activities subject to Bangladesh law, Agonito will take applicable requirements of Bangladesh's personal data protection framework into account, including the Personal Data Protection Ordinance, 2025, as applicable.

Where mandatory laws in another jurisdiction apply to your use of Agonito, those laws may provide additional privacy rights.

19. Consent

By using Agonito.com, creating an account, placing an order, or otherwise providing personal information to us, you acknowledge this Privacy Policy.

Where applicable law requires specific consent for a particular processing activity, we will obtain that consent separately.

Agonito is committed to handling customer information responsibly, securely, and transparently.